SMS Buddy
SMS Buddy™
Campaigns · Reminders · Re-engagement
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Two-way SMS workflows · Reminders + confirmations + re-engagement

Text messages that actually run the workflow

SMS Buddy sends appointment reminders, confirmations, follow-ups, and re-engagement campaigns — with AI assistance for writing, timing, and routing replies. It works even better when connected to your Outreach and workflow tools so context stays in one system.

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Best for
Service businesses, clinics, agencies, and sales teams where fast follow-up matters.
What makes it different
Replies can trigger workflows instead of ending as “just texts.”
Core capabilities
Campaigns + reminders + re-engagement
Two-way
  • Text campaigns and sequences
  • Appointment reminders and confirmations
  • Re-engagement flows for past customers
  • AI-assisted writing and tone adaptation
  • Queue and delivery status tracking
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Tip: Pair SMS Buddy with Outreach Buddy and workflow tools for better confirmations and no-show reduction.

How it works

SMS Buddy is designed around real-world outcomes: confirmations, attendance, follow-up, and reactivation.

1) Write once
Draft a message and let AI tighten tone, clarity, and brevity.
2) Choose recipients
Send to customers or leads tied to your Mench workflows.
3) Send now or schedule
Queue SMS and track delivery like an operations dashboard.
4) Route replies
Replies can trigger booking, escalation, or re-engagement workflows.

Features teams rely on

SMS Buddy supports reminders, confirmations, follow-ups, and reactivation in one system.

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Reminders and confirmations
Reduce no-shows with simple SMS flows.
Re-engagement campaigns
Bring past customers back with timed follow-ups and offers.
Two-way routing
Handle replies intelligently and route them to the right flow.
AI writing assistance
Generate variations, shorten messages, and adapt tone quickly.
Scheduling and queue
Track pending, processing, success, and failed deliveries.
Mench context
Messages get better when tied to your broader customer context.

Popular use cases

SMS works because it is immediate. These are the workflows most teams launch first.

Appointment reminders
“Reply YES to confirm, NO to reschedule.”
Lead follow-up
Immediate text after form fills, calls, or campaign responses.
No-show recovery
Follow up when someone misses a booking or goes quiet.
Win-back campaigns
Re-engage past customers with short, timed offers and nudges.

Pricing

Choose the SMS capacity that fits your workflow. Annual plans include stronger savings.

Starter
Launch
$19
/mo

For businesses starting with reminders, confirmations, and light follow-up.

  • • 1,000 SMS / month
  • • Reminders and confirmations
  • • AI writing assistance
  • • Basic queue tracking
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Most Popular
Growth
Most popular
$49
/mo

For active teams that need regular reminders, re-engagement, and two-way response handling.

  • • 5,000 SMS / month
  • • Two-way routing
  • • Re-engagement campaigns
  • • Better operational visibility
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Pro
Advanced
$99
/mo

For larger reminder, follow-up, and reactivation workflows that need scale and control.

  • • 15,000 SMS / month
  • • Advanced re-engagement
  • • High-volume queue support
  • • Priority workflow support
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SMS usage, delivery, and overage should be tuned to your provider economics and compliance requirements. Plans are designed to support real reminder and re-engagement workflows without overcomplicating adoption.

Get started

Start with SMS Buddy, then expand into connected outreach and workflow automation as needed.

1) Start the plan
Choose the SMS capacity that fits your current messaging volume.
Choose a plan
2) Launch workflows
Start with reminders, confirmations, and re-engagement, then scale up.
Get onboarding

Want the full follow-up stack?

Pair SMS Buddy with Outreach Buddy and workflow tools for end-to-end follow-up, scheduling, and operational visibility.

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